Reporting and Analytics

March 12, 2026

Dashboard Usage Reports

Head to your Usage Reports. At the top of the page, you’ll see key metrics that represent your organization’s total usage:

• Answers Generated
  The total number of answers created by 1up across your workspace.

• Single Q&A (Ask 1up)
  How many one-off questions were answered using Ask 1up.

• Questionnaire Answers
  The number of answers generated from questionnaires, including RFPs, compliance docs, and security questionnaires.

• Total Questionnaires Processed
  How many questionnaires 1up has completed for your organization.

• Questionnaires Processed This Year
  Your year-to-date questionnaire volume, plus your contracted annual limit (if applicable).

• Words Generated
  The total number of words produced by 1up across all answers.

• Time Saved Writing Responses
  An estimate of hours saved based on industry-standard typing speeds (40 words per minute).

Usage by User

The bottom section of the page breaks down usage per teammate.

For each user, you’ll see:

• Answers Received – How many AI-generated answers they’ve used.
• Questionnaires – How many questionnaires they’ve processed or contributed to.

Messaging Platform Usage

This section shows where your team is using 1up the most across supported platforms. For each platform, you’ll see:

• Users – Number of unique users active on that platform.
• Answers Received – How many answers were generated through that channel.

Platforms include:

• Web (app.1up.ai)
• Slack
• Microsoft Teams
• Browser Extension
• Google Chat

KB Insights

The KB Insights tab in Reports helps you understand how your Knowledge Base is performing. It analyzes real questions and answers generated in 1up and highlights patterns in what users are asking and how well the system responds.

Open KB Insights

1. Navigate to Reports in the left-hand menu.
2. Click the KB Insights tab.

1up will periodically generate an analysis based on recent answers generated by your workspace.

How KB Insights Works

1up reviews a large sample of generated answers (for example, the last 1,000 responses) and groups them into topics. These topics help you understand:

• What users are asking most often
• Where your Knowledge Base performs well
• Where knowledge may be missing or incomplete

Category Distribution and Analysis

The Category Distribution and Analysis section highlights how your Knowledge Base is performing across several categories.

Feature Requests

These are topics that users frequently ask about but may not yet have strong answers in your Knowledge Base. This can help you identify:

• Product features customers want
• Documentation gaps
• Opportunities to improve your product roadmap

Strengths

Strengths represent questions that 1up answered successfully using your existing sources. These answers typically:

• Required little or no editing
• Came directly from trusted knowledge sources
• Demonstrate strong coverage in your Knowledge Base

Weaknesses

Weaknesses highlight areas where answers were generated but required significant editing or improvement. This may happen when:

• The available documentation is incomplete
• Sources lack sufficient detail
• The system partially answered the question but missed key information

IDKs (Missing Knowledge)

IDKs represent questions where 1up responded with “I don’t know.” This means the required information does not currently exist in your Knowledge Base. These insights help you identify:

• Missing documentation
• Knowledge gaps
• New topics customers are asking about

Most Used Sources

The Used Sources section shows which documents and knowledge sources are most frequently used when generating answers. This helps you understand:

• Which documents are most valuable
• What information your team relies on most
• Which sources drive the majority of answers

Least Used Sources

The Least Used Sources view highlights knowledge sources that are rarely used. These may indicate:

• Outdated documentation
• Duplicate or redundant files
• Irrelevant content

Reviewing these sources can help you clean up your Knowledge Base and improve answer quality.